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Frequently Asked Questions

Caskets and Coffins

How does the casket order process work? 
Once your order is placed, by phone or online, you will get an immediate order confirmation.  At checkout, please include the name of the deceased and the day you want the casket to arrive under Special Instructions and funeral home's address under Ship To Information. You will receive notifications until your order is complete.

Is Overnight Free Shipping and taxes included in the price?
Yes for standard metal and wood caskets. For our Eco-Friendly Caskets, overnight freight is additional. We do provide free ground shipping which can take 3-5 days to arrive. 

How much does it cost to overnight ship an Eco-Friendly casket nationally?
Approximately $400. Please contact us for additional information. We also have 3-day guarantee arrival, which is about $100 extra. 

Can I ship a casket or coffin nationally direct to a mortuary?
Yes. We can absolutely ship directly to any mortuary of your choice and there are no specific federal or state laws prohibiting you to do so. Funeral homes must accept the casket you purchase. For futher information, please see the Federal Trade Commsion Funeral Rule.

How does overnight caskets shipping work?
Caskets ship by air cargo from Phoenix Sky Harbor International to all major airports nationwide. We then pick up the casket and delivery it to the funeral home. You will receive notification until delivery. See our partners.

What happens if my casket arrives damaged? This is an extremely rare event but if this happens we will give you an immediate full refund and handle all return shipping issues.

What benefit is there to buy a casket or coffin online?
You typically save about $1,000 or even more buying a casket or coffin online.  Our caskets and coffins are the same quality and make of caskets you would buy at a mortuary.

 

What is the difference between 18 gauge and 20 gauge caskets? 20 gauge is lighter and more affordably priced.

Can you store a casket in a garage?
Yes, we ship them crated in plywood. Stand them up vertically to maximize space in any area. The dimensions are 24"h * 32"w * 87"l.  The caskets are designed to withhold no air conditioning environments.

Cremation Urns

What size urn needed?
Urns are sized according to cubic inch.  The ratio is 1 cubic inch per pound of the individual prior to cremation.
For example, an individual weighing 180 pounds prior to cremation would need an urn size 180 cubic inches or greater.

What are miniature urns and keepsake jewelry ash holders used for?
These small containers are used for holding a small portion of the cremation ashes near to you or in a sacred place.  They are perfect as well when sharing ashes among family and friends.

What are biodegradable urns?
These are urns 100% biodegradable and ideal for water or land burials.

How far from shore can you place a submersible floating urn at sea?
Local regulations must be followed when placing an urn at sea (no closer than three nautical miles from shore).

Can you mail cremated ashes?
Yes, they must be sent Priority Mail Express only, using LABEL 139 which can be obtained at USPS.COM or at your local post office.  Place cremated ashes in a zip lock bag airtight and place bag in another zip lock bag airtight for good measure.

Burial

What is a green burial? Green burials have the following characteristics.

  • direct burial, foregoing the use of embalming fluid
  • do away with vaults
  • use biodegradable caskets and urns
  • no use of herbicides, pesticides or fertilizers
  • sustainable management and no use of powered equipment
  • graves are hand dug
  • GPS Unit to mark grave.

 
Do you have a question we didn't talk about? Please let us know and contact us.

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